Dear David and James

We wanted to provide you with an update following the completion of our kitchen in 2006. The last six months have proved to be the justification for the upheaval that is Inevitable when replacing one's kitchen. Your role in the kitchen "makeover" smoothed the way and has been a key element in its successful end-result.

We consulted with a number of kitchen providers around a year ago to find one that would meet our specific requirements. We chose you over the others for two main reasons, the first being that you listened to what we wanted and were prepared to make repeated amendments to plans until the optimum was reached and the second; that you provided a complete package; from sourcing appliances to building be-spoke cabinets. Price is always a consideration and indeed you offered good value for money, but it was more important to us that the solution we chose was one that was tailored to our needs.

The implementation of the kitchen plans progressed largely to plan and on those occasions where arrangements digressed, you kept us fully informed which was very reassuring. We were particularly satisfied with the fitter who worked around the clock and had a fine eye for attention to detail.

The final result is, as we say, a success. We are now "living the dream". The kitchen plays a central part in our home and it was essential to us to get it right. We are happy this has indeed been achieved. Thank you both for your efforts to that end

Yours sincerely
Mr L and Mrs S Gee

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