­Dear David,

Having just had the kitchen in our 18th century property fitted out by your Company, we would like to record our admiration and appreciation. We are ­delighted with the outcome, and feel that we were fortunate in finding you.

­ James, in offering us the initial guidance over colour and style, was invaluable: without him we we might not have had the uniquely satisfying blend of old and new that we do have. His advice on appliances too was wise and well-informed: we had previously had a quotation from a reputable national company for the same equipment, so we know that you were better value. James was also remarkably calm and unendingly patient when we veered from one choice to another. Phrases such as, “That will be fine, there is still time to change the specifications for the cabinets”, passed his lips without apparent pain.

Many kitchen fitters would have been thrown by the fact that in our property no two walls are at the expected angles, the roof has various levels and the owners of the property are very demanding. That did not worry your colleagues – they had the imagination to see what was possible when there were no obvious solutions, and proved to be more perfectionist than we were. They fitted a heated stone floor, (which initially we had not even envisaged) superbly, and we would now never want to be without it. They suggested ways of improving the lighting that we had considered, they did the plumbing, fitted in new appliances and installed a range of cupboards and working surfaces. The expertise in joinery of your main fitter was evident, and his attitude to doing things thoroughly was so apparent that we have total confidence in what he created.

When your Company said that something would be done as we wanted, you meant it, so we relaxed during the weeks that your colleagues were with us. We would recommend Bath Kitchen Company without hesitation to any one as completely trustworthy, reliable in doing what is promised and guaranteeing a satisfying final outcome.

Yours sincerely,

M.J. (Bathwick, Bath). 8th March 2010.

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