Dear David,
First let be confirm that I am more than happy for you to use the photographs of my new kitchen and also that this letter of appreciation may be used as you see fit.
My initial contact with the Bath Kitchen Company was through Colin Fraying (Managing Director of F. W. Hawker and Sons from whom I have much top quality joinery and other work over the years on my grade 2 listed cottage of 1830). Naturally I wanted a similar high standard of workmanship and attention to detail when it came to a new kitchen and I was not disappointed. From our very first meeting I knew that you were the sort of person I could work with. For a start you took the time to find out, in considerable depth, my likes and dislikes and also quite clearly understood the key elements of the brief (which was more than can be said for a certain nationally known company producing kitchens in the same quality range). Basically, you designed the kitchen round me and my life style, rather than expecting me to fit in with some preconceived idea of "correct style".
I was most impressed by your attention to detail and the extremely patient way in which you dealt with my questions and amendments, through no less than 5 sets of plans until we agreed the final design. I also must draw attention to the way you happily accepted the challenge of obtaining the hand painted tiles from the Palestinian Tile Company in Jerusalem, after I fell in love with them having found them on the web.
The kitchen construction is to the highest standards, from the dovetail joints in the drawers and the beautifully polished green granite work surfaces. Also the appliances that you recommended are a joy to use. I wanted a "cooks kitchen" and that is what I got, but with style, balance and harmony as well!
In this letter of appreciation I want to give a special "thank you" to all the craftsmen who worked on the project, from Hawker's joinery team, Lloyd and Blackmore electricians, the granite stone masons and last but by no means least your kitchen fitter. In my experience having over the years carried out much restoration work in the cottage, selecting good workmen is an essential component in the successful completion of a project with the minimum of hassle.
So to sum up thank you for giving me my dream kitchen, it's a joy and delight to use and my various dinner party guests have, without fail, been fulsome in praise both for the design and the overall quality of the finish. I would confidently recommend your company to any of my friends and colleagues.
Yours sincerely
Dr M, Kirby
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